What happens if I’m not in when my order arrives?
If we have shipped the order Royal Mail, the parcel will either be placed through your letter box (if it fits) or a card will be left for you for you to collect the parcel from your local collection office.
If your order has been shipped via a courier, they should leave a calling card on their first delivery attempt. They will then reattempt delivery the following day. If no one is still available they will return your parcel to your local depot and await you arranging a convenient day for delivery (excluding weekends) or arranging a pick-up from your local depot. They will hold your parcel for a maximum of 5 working days, before returning the parcel back to us.